Will we always have the same technician?

We are unique in that we allocate two technicians to every school so you will always have consistency of support. Should one technician not be available the other seamlessly slots in to provide our Supreme service. No new faces arriving each week. The Schools Team are a close knit group anyway so you will get to know all of us in one way or the other!

I need a school technician, what contracts do you offer?

Our ICT Support Contracts are designed to fit the individual needs of your school. We can provide full or half day technical support to suit you on a weekly term time contract or ‘pay as you go’ option. To discuss the support requirement for your school please speak to a member of our Schools Services Team on 0800 001 5942.

How often will you visit our school?

Depending on whether you are using our Scheduled Onsite Technician Service or our Pay As You Go Support Service, you will have either set days where an engineer will be onsite or batch of support hours and you can decide how these are utilised. You can choose to have a technician visit once a week, once a fortnight or even monthly, some smaller schools even share!

What about an emergency?

For all system emergencies, we guarantee a 1hr onsite response time so you will not have to stop working for longer than necessary. Just give us a call.

Will you teach the children?

Our consultants are not trained teachers but can work with you to design lesson plans if required.

We have a tight budget?

Outsourcing your ICT Support is one of the main areas that schools like yours save money each year. We can also help you take advantage of huge cost savings when you place your ICT orders through us.

We want to move away from LA services. Can you help?

iTOTAL is our complete support package for schools that want to move away from the expense of LA control. Designed to give you back control of your IT system, we provide full Help Desk facilities, Curriculum Server support and third party liasion with SIMS/CMIS reducing your IT costs by an average of 40%. For details and a quote please contact Aidan on 0800 001 5942

Where do you cover?

We provide ICT services to primary schools throughout the UK